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Frequently Asked Questions

These days, customers have caught on to most marketing tactics. They know that every business will sing their own praises on their website. After all, they’re incentivized to do so; it helps boost sales.

But you can’t say the same of positive reviews left by actual clients. Genuine feedback from people with nothing to gain.

One of the most effective marketing tactics has always been word of mouth. After someone has a positive experience at your business, they go on to tell their friends and family about it. An online review is the modern-day equivalent of that.

The return on investment (ROI) from using our review management platform can be significant and is often multi-faceted. Here are some ways to consider the ROI of our solution:

  • Increased Revenue: Studies have shown that a 1-star increase in your Google rating can lead to a 10% boost in sales. By collecting and showcasing 5-star reviews with our platform, you can attract more customers, resulting in increased revenue.
  • Cost Savings: Our platform automates various tasks, such as review collection, responses, and social media content creation. This automation can lead to cost savings by reducing the time and resources needed to manage your online reputation.
  • Enhanced Reputation: A positive online reputation can lead to customer trust and loyalty. The long-term value of a strong reputation is immeasurable, as it can result in repeat business and referrals.
  • Reduced Marketing Spend: Investing in online advertising can be costly. By improving your visibility through organic means, such as optimizing your Google Business Profile, you may reduce the need for expensive paid advertising campaigns.
  • Competitive Advantage: Being highly visible and having a stellar reputation can set you apart from competitors. This advantage can result in a larger market share and increased profits.
  • Customer Retention: By promptly addressing negative reviews and enhancing customer satisfaction, our platform can help you retain existing customers, reducing the need to acquire new ones, which can be more expensive.

While the specific ROI may vary depending on your industry, location, and business goals, our goal is to deliver tangible and quantifiable benefits to your business. We recommend discussing your unique situation with our team to determine the expected ROI for your business when using our solution.

No, you won’t lose your reviews if you cancel your subscription with UltimaReviews.

We understand the value of the reviews and feedback you’ve collected. Your reviews are your valuable assets, and we ensure that they remain intact and accessible even if you decide to discontinue our services.

Absolutely, our solution is backed by compelling statistics that demonstrate its ability to attract and retain customers effectively:

  • 97% of Local Customers are Online Seekers: Nearly all potential customers (97%) turn to online platforms when searching for products or services, emphasizing the importance of your online presence.
  • 1-Star Boost = A 10% Sales Surge: Studies reveal that increasing your Google rating by just one star can result in a remarkable 10% increase in sales. Our platform helps you collect 5-star reviews to boost your rating.
  • 7 out of 10 Customers Trust Online Reviews: With 85% of customers trusting online reviews, our solution empowers you to gather and showcase positive feedback, establishing trust and credibility.

Additionally, our platform’s features, such as optimizing your Google Business Profile, expanding your presence on various platforms, and automating review responses, are all geared toward enhancing your visibility and reputation, ultimately attracting more customers to your business.

We’re dedicated to helping you achieve tangible results and grow your customer base.

  • Google
  • Facebook
  • Trustpilot
  • Google Play
  • Google Shopping
  • Appstore
  • Tripadvisor
  • Booking.com
  • Airbnb
  • Hotels.com
  • Expedia
  • Yelp
  • Amazon
  • Ebay
  • Foursquare
  • Etsy
  • Indeed
  • Agoda
  • YellowPages
  • OpenTable
  • Healthgrades
  • RateMDs
  • Zocdoc
  • BBB
  • Zillow
  • Zomato
  • Capterra
  • VRBO
  • Angi
  • Glassdoor
  • HomeAdvisor
  • Houzz
  • Lawyers.com
  • Avvo
  • Thumbtack
  • WebMD
  • Cars.com
  • CarGurus
  • DealerRater
  • FindLaw
  • Product Review

Absolutely. We provide customizable review widgets that you can easily embed on your website. These widgets allow you to display your best reviews prominently on your site, making them visible to visitors as soon as they land on your web pages.

It is integrated into your website by simply copying and pasting a code.

If you can't figure it out yourself, you can always ask your IT specialist or web designer.

It's literally a 1-minute task.

Step 1) When you request a review, customers first give feedback via a star-rating form

Step 2) If they rate your business 3 stars or lower, it will not be published on any platform. You will receive it by private message.

Step 3) If they rate 4 or 5, they will be redirected to the platform of your choice (Google, Facebook, Booking.com, Airbnb, Tripadvisor, etc).

UltimaReviews' conversational AI analyzes the customer's review, whether good or bad, and based on it offers the best response with the aim of generating friendly and close customer service.

UltimaReviews allows you to send review requests to your customers via Email, SMS, WhatsApp, and QR.

  • Email requests: To send requests by email, you can enter the client's name and email, and UltimaReviews will send them an email (fully customizable) that will invite them to leave a review on the platform you choose. You can also upload a file with a list of names and emails to send with a single click.
  • SMS Requests: To send requests by SMS, you can enter the customer's phone number, and UltimaReviews will send them an SMS (fully customizable) that will invite them to leave a review on the platform of your choice. You can also upload a file with a phone list to send with a single click.
  • WhatsApp Requests: To send requests via WhatsApp, you can enter the client's phone number, and UltimaReviews will send them a message (fully customizable) that will invite them to leave a review on the platform of your choice. WhatsApp Desktop installed is required.
  • QR Requests: If you have a restaurant or business that you want to request reviews using a QR code, UltimaReviews will generate an exclusive QR code for your business from which users, through a mobile scan, can leave you a review on the platform of your choice.

User-generated content (UGC) videos are the latest trend in video testimonials.

With UltimaReviews, you can request this type of video from your customers, who can record themselves from their mobile phones and send the videos directly to UltimaReviews.

You can display them on your website using our widget, share them on your social media, or download them and use them for your social media ads.

Once you request a review from a customer via email or SMS and they do not respond, you can send them a reminder with a second and third email or SMS after a chosen number of days.

Our $29/month plan includes 1 location. The $49/month plan allows up to 3 locations, and the $99/month plan supports up to 100 locations."

We offer simple pricing with no contracts. Our service is on a monthly basis, and you can cancel anytime.

Payments are handled via Stripe, and you can obtain an invoice through Stripe.

Yes, this works for every language. Our dashboard is set in English as it is the most common language, but regardless of your country or language, our tool functions effectively. AI responses can also be generated in any language.

Absolutely. UltimaReviews is hosted in the EU and does not use cookies, ensuring your personal information remains protected and providing peace of mind.

The prices stated on our website are exclusive of VAT.

Email/SMS limits apply by plan. If you reach your limits, you can upgrade or downgrade your plan at any time.

Advanced users can also connect their own Twilio or Telnyx account to send SMS requests directly through their own service.

Business plan: 1 location (one business address or branch) and 3 integrations (e.g., Google, Facebook, Trustpilot).

Pro plan: 3 locations & unlimited integrations.

Ultimate plan: 100 locations & unlimited integrations.

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